Returns & Refunds

Last updated: October 18, 2026

We want you to be happy with your Snuvly gear. This policy explains how returns and refunds work.

Return window

You can return an item within 30 days of delivery.

What can be returned

• Items must be unused and returned in the original shipment carton or box.
• Used items are not accepted for return.

How to start a return

1. Email contact@snuvly.com with your order number and the reason for the return.
2. We will reply with return instructions and the address to send the item to.
3. Pack the item securely and send it back. Please keep your tracking number.

Return shipping

[WHO PAYS return shipping, e.g. customer pays unless the item is damaged, defective or incorrect].

Refunds

• Once we receive and check your return, we will email you to confirm the refund.
• Refunds cover the item price and sales tax and are issued to your original payment method (card, Apple Pay, Google Pay or PayPal) within 5–7 days after we receive the item.
• After we issue a refund, your bank or card issuer may take additional business days to show it.
• Refunds can be full or partial, depending on the condition of the item and what is returned.

Damaged, defective or incorrect items

If your order arrives damaged, defective or not what you ordered, contact us within 30 days of delivery with your order number and photos. We will arrange a replacement or a refund.

Cancelling an order

You can ask us to cancel an order before it ships by emailing contact@snuvly.com. Once an order has shipped, please use the return process above.

Exchanges

If something isn’t right, you can exchange your item within 30 days of purchase at no additional charge. Used items can be exchanged, but they cannot be returned for a refund.

Contact us

Questions about a return? Email contact@snuvly.com or call +1 (936) 282-8057.